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[This article was last updated on February 10th, 2020]
What Is Remote Work?
Remote work (a.k.a., telecommuting or flex work) is a workforce management style that allows professionals to work outside of a traditional office environment, often from home. It is based on the concept that work does not need to be done in a specific place to be executed successfully. Instead of commuting to an office each day to work from a designated desk, remote employees can execute their projects and surpass their goals wherever they please.
Remote workers have the flexibility to design their days so that their professional and personal lives can be experienced to their fullest potential and coexist peacefully. There has been a cultural paradigm shift in what society deems to be an appropriate workplace—and remote work has capitalized off of that newfound freedom.
Remote work does not need to be an all or nothing program. Although some employees may always work remotely, certain ones may be partially remote, working away from the office on some days.
Considerations For Remote Work
Studies continue to show the impact flex and remote work has on productivity. A recent Harvard Business Review study of U.S. Patent and Trade Office workers found their output increased by 4.4% after a transition to remote work. There were also no significant increase in having to rewrite patents due to appeals.
A Stanford study of a 16,000-employee Chinese travel agency found that remote work increased employee satisfaction and helped halve the agency’s previous employee attrition rates. In the same study, remote call center employees were 13% more productive.
Myths About Remote Work
It’s For Everyone
Not long ago, the belief was that the autonomy provided from flexible work arrangements were universally beneficial for employee well-being. However, research found that some employees are much better suited for this type of work. The need for autonomy varies amongst employees and is strongly correlated with their perceived level of emotional stability. This suggests that remote work may not be beneficial for all employees. As such, employers should consider certain factors when hiring remote employees.
The study concluded that employees who report a high level of autonomy in conjunction with a high level of emotional stability are more resilient to strain and tend to be successful in remote work settings. On the other hand, employees who report a high level of autonomy paired with a low level of emotional stability are notably more susceptible to stress. They are less likely to thrive in remote work settings.
Additionally, not all types of jobs are suitable for remote work. While customer service representatives might be able to work on their laptops from anywhere, the same cannot be said for many people working in the health care sector. These jobs require employees to be on-site and are not a good fit for remote work.
Remote Employees Have Trouble Communicating
While it is much easier to communicate in person, there is a myriad of apps and tools to facilitate effective communication for remote employees. Many of these tools did not exist in cost-effective ways until recently. Employers who previously chose not to support remote work because of technology and other costs may want to reconsider their position.
In order for remote employees to communicate successfully, they will need more than just the right tools. They may also need proper training, which includes education on the cultural norms within a company, ways to “over-communicate” or be very detailed, and ways to pick up social cues digitally.
Remote Employees Are “Always On”
This is a concern for both employers and employees alike, but it shouldn't be the case. Just like office employees, remote employees should establish their work hours, or work on creating a schedule with their managers. This should then be clearly communicated to relevant stakeholders. Many of the technologies that facilitate better telecommuting also include “sleep” modes to prevent managers and colleagues from assuming remote workers are available.
Remote Employees Underperform
Surveys show that remote workers can be more productive than office employees. Specifically, 77% of remote employees report greater productivity while working offsite with 30% accomplishing more in less time and 24% accomplishing more in the same amount of time.
Creating A Successful Remote Work Environment
Despite the overwhelming research supporting the benefits of remote work, many employers choose not to embrace it. Some employers (e.g., Bank of New York Mellon, IBM, Yahoo, Aetna, and Best Buy) have gone as far as reducing the number of remote workers they employ. The reason some groups do not have remote workers or have chosen to curtail this workforce management style is often that they lack the infrastructure to support a successful remote work environment.
Employers cannot simply offer remote work as an option and expect it to succeed. As is the case in most aspects of business success, preparation is key to success.
From video conferencing to chat applications, there are a number of affordable tools that employers can adopt that will facilitate one of the biggest challenges of remote work—communication. Before hiring remote employees, companies should have the technology infrastructure in place for them to be successful.
In-person interactions are and always will be valuable. Remote employees should be offered opportunities to meet up with office employees and their teams periodically to foster the relationships that will allow them to thrive when they are working remotely.
Being able to successfully manage work-life balance, communicate effectively, and complete other tasks often requires different skills for remote employees than office ones. Employers should train remote employees accordingly to ensure they have the skills to be successful in their work environment. Managers of remote employees also need to be trained to be effective in their supervisory roles. This is especially true if they do not have experience with remote employees.
Hire For Success
Not all employees are suited for remote work. This means that hiring for remote positions should take into consideration the degree of autonomy and emotional stability applicants possess. This is especially important when considering the costs associated with hiring and retaining talent.
No matter how large or small a company’s remote workforce is, it is critical that remote employees are not seen as separate from or treated differently than office employees. If remote workers feel that their status with an organization is different than office employees, they will not be fully committed to the vision of the organization. This can be addressed by having senior leadership explicitly (through words and actions) show their support for remote work.
Additionally, companies should also demonstrate parity between these two types of employees by making sure remote employees have access or alternatives to key benefits.
There is no reason for employers to rush into offering remote work arrangements. First, organizations should set up the infrastructure for success as well as finding and training the right candidates. Then, they can slowly start to roll out the arrangement with a select group of employees. As the employees, managers, and companies learn from the initial experience, they can take those lessons and apply them more broadly as the program grows to incorporate more workers.
Employee Wellness For Remote Employees
The benefits of a healthy workforce extend to remote employees, so companies would be wise to make sure their wellness benefits include options for remote workers. A wellness program comprised primarily of onsite resources would not be made available to remote employees.
This does not mean that employers should only offer programs that can be used equally by remote and office employees. Employers can provide alternative benefits for remote employees that are comparable to the ones they cannot access. For example, office employees may have access to an onsite gym, but as an alternative, companies can allow remote employees to get reimbursed for part of their personal gym membership.
Wellable offers an Employee Wellness Program Builder that helps companies determine which wellness benefits make the most sense for them based on a few simple questions, one of which is about the size of their remote workforce. Take the quick quiz and get recommendations on how to best serve the employee health needs of remote and office employees.